Email Support

How to find your mail server address

This tutorial will show you how to determine your mail server address. You will use the mail server address for both incoming mail server and outgoing mail server settings for your device. Please open a web browser on your computer and type in webmail.yourdomain.com (replace yourdomain.com with your actual domain name) and press enter. For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com. Please do not include http:// or https:// in front of it. You...

Configuring office machines and third-party software to send email through our SMTP server

You may use our SMTP server included with your service plan if your office device supports the following security protocols. To configure your device: ------------------------- First, you will need to determine what your mail server address is. Please open a web browser on your computer and type in webmail.yourdomain.com (replace yourdomain.com with your actual domain name) and press enter. For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com...

Route form data from external web site

If Email Pros is not your web host and you are hosting your web site with an external web hosting service on a Linux server running Cpanel, this tutorial will show you how to route form data to us. The screenshots may look different depending on what version of Cpanel your web host is running. You will need to know your MX record Go to http://mxtoolbox.com and enter your domain name Click MX Lookup Please write down your MX record under Hostname Login to Cpanel at your external web hosting...

How to send a password-protected, Encrypted Email

This tutorial will show you how to send a password-protected, encrypted email to a recipient outside of Email Pros using our Encryption Tool. This message encryption feature is designed to encrypt the message body of the email and attachments, delivering your message to the recipient through our Secure Webmail System. If you only need to send a file securely, we recommend using our Secure File Link feature instead to provide a better experience for the recipient 1. Compose a new message...

Sending files with Secure File Link

Our Secure File Link feature enables you to send files up to 2GB in size to anyone from our Secure Cloud. This tutorial will show you how to upload files to our Secure Cloud and how to send an encrypted link to the recipient to download the file securely. ------------------------- Click on the Secure Files Link Storage icon. ------------------------- Click Upload, select a file from your computer, click Open and it will upload the file to our Secure Cloud. ------------------------- Se...

Data Leak Prevention

More info coming soon.

Mailbox size limit exceeded

You have received the followingwarning message: "The size limit of 5120 MB for mailbox ‘you@yourdomain’.xxx has been exceeded. Incoming mail is currently being rejected." To see how much storage you are using, Click My Today Page, and look under Disk Space Limits By default, you have 5,120MB or 5GB of storage space. Once you exceed your storage space, you have two options: 1. Delete messages to free up some space. When you delete a message, it goes into the Deleted Items folder and still con...

Compatible Web Browsers

For the best user experience, please use a compatible Web Browser for our Webmail Application. You can run multiple web browsers on your computer at the same time, there is no need to replace your favorite web browser with the ones we recommend below. Current Web Browsers tested by Email Pros: Firefox (Windows, Mac, and Linux) - Free Download (http://www.mozilla.org/en-US/firefox/new) *100% Compatible and Fastest (recommended by Email Pros) Google Chrome (Windows, Mac, and Linux) - Free Downlo...

Increase in spam

One of the primary ways spammers get email addresses is by stealing them from websites. They do this by using "spambots," computer programs which automatically troll web pages and harvest email addresses. E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from websites, newsgroups, special-interest group (SIG) postings, and...

Webmail / Email is Slow

Email Pros operates our servers in one of the best POPs (which means a point of presence) in Southern California. Not only is it located directly on the largest Sonet ring in Orange County, but the facility also has direct access to over 14 network providers. In terms of volume, the Sonet ring consists of nine independent OC-192 fiber loops. To translate, that is the equivalent of 90,000 Mbps or about 60,000 T1s. We are confident that the slow speed you are experiencing is not with us. We use ou...

Getting spam from people you know

Hackers make money by selling email lists to companies and individuals that send unsolicited email (spam) and email blasts. It is becoming more and more common for unsecure email accounts to get hacked. Yahoo, for example, is notorious for getting hacked. The hackers will do 3 things once they gain control of your account: 1. Steal information from your emails such as passwords, logins, and other personal data. 2. Use your account to send a one-time mass mailing of spam before your email servi...

I am not getting emails from specific people

All incoming emails are filtered for SPAM using state of the art anti-spam technologies. If an email has strong characteristics of spam, it will be moved into the Junk E-mail folder. We never delete messages. If the sender is blacklisted by a public blacklist, it will be blocked by our server. There are several ways to get blacklisted: virus infected or hacked PCs sending out spam, an email / web hosting company that allows spammers to send spam from their network, or a network / IP address that...

Sending email using third party servers

Any spammer can send a mass email to hundreds of thousands of people using your email address as the sender. So imagine all those people who received a spam message from YOUR COMPANY! Spammers are always on the lookout for exploitable domain names. There are 3 mechanisms that will stop this from happening: 1. SPF. A DNS record that will tell other mail servers that if they get an email from your domain name, it has to come from Email Pros servers only. If they get an email from your domain nam...

How do I block a user from forwarding email to a non-HIPAA compliant email service?

Email Pros does not permit forwarding of emails outside the system to a non-compliant email service. Below is a list of email services that are deemed to be non-HIPAA compliant and any user attempting to forward email to these services will be blocked. We are constantly updating this list, if you would like to contribute to this list of blocked email service providers, please send an email to support@emailpros.com Non-HIPAA Compliant Email Services gmail.com hotmail.com live.com yahoo.com aol....