Control Panel

Change Administrator Password for Control Panel

This tutorial will show you how to Change the Password for the Administrator in our Control Panel. Under your username (customer number) on the right of the page, click on Change Password Password: type your new password twice. Secure Password Requirements: Must contain at least 8 characters, 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character or symbol. Must not contain any part of your email address, name, domain, business name. Instead of using words that can...

Create a New Email Address

This tutorial will show you how to setup a New Email Address. In this example, we are creating an email address named john@johndoe.com Click on the Accounts icon Click on the Create Mail Account button 1. E-mail Address: type the first part of the email address you want to create (the part that comes before the @ symbol) 2. Select your domain name from the drop down menu 3. Password: type a secure password 4. Confirm Password: Type the same password again Secure Password R...

Create an Autoresponder

This tutorial will show you how to create an Autoresponder. An autoresponder is also known as an auto-reply, where you can set a message to let people know you are out of the office. Click on the Accounts icon Click on the blue email address link you want to create an autoresponder for. 1. Enable Autoresponder: put a check in this box 2. Subject: type a subject 3. Message: type a message Click Save See tutorial how to Temporary forward email to another user (https://suppor...

Temporary forward email to another user

This tutorial will show you how to Temporarily forward email to another user. This is useful if you will be out of the office and want someone else to receive and reply to your emails. Click on the Accounts icon Click on your blue email address link 1. Enter the user's email address you want to temporarily forward your emails to. You can only enter one email address, the email address must be within your domain name. We do not allow auto-forwards to an email address outside ou...

Change a user's email account password

This tutorial will show you how to Change a user's email account password. Click on the Accounts icon Click on the blue email address link you want to change the password for. Enter the new password twice. Secure Password Requirements: At least 8 characters, at least 1 uppercase, at least 1 lower case, at least 1 number, at least 1 special character (symbol), must not contain any part of your username, your real name, part of your domain name, or part of your company name. The...

Delete an email account

This tutorial will show you how to Delete an email account. Unless you are subscribed to our Email Archiving service, if you delete an email account, the data will be permanently erased. If you are subscribed to our Email Archiving service, we will have a backup of the account's data and can restore it at anytime. Click on the Accounts icon Click on the blue email address link for the email account that you want to delete. Scroll down to the bottom of the page, click the Delet...

Create a Mail Alias / Forwarding Email Address

This tutorial will show you how to create a Mail Alias / Forwarding Email Address. A Mail Alias is a one-to-one auto-forward of one email address to another. If you want auto-forward to more than one user, this can be done with the Create a Group Alias / Forwarding Email Address (https://support.emailpros.com/998710-Create-a-Group-Alias--Forwarding-Email-Address) tutorial. In this example, we want emails sent to info@johndoe.com to be forwarded to betty@johndoe.com. Click on the Mail Ali...

Create a Group Alias / Forwarding Email Address

This tutorial will show you how to create a Group Alias / Forwarding Email Address. A Group Alias is an auto-forward of one email address to multiple users. This is useful if your organization has many departments and would like to create Internal Group Distribution Lists. In this example, we will create a Group Alias email address called sales@johndoe.com that will be sent to Bob, Joe, and Betty. Click on the Groups icon. Click on the Create Mail Group button 1. E-mail Addre...

Create an FTP User Account

This tutorial will show you how to create an FTP User Account. Once the FTP Account is setup, you will be able to upload and download web files to our web server using any FTP software. Typically, you will need to enter the FTP Account (user name), password, and FTP server address in order to connect to our server using FTP software. The FTP server name is ftp.yourdomain.com (replace yourdomain.com with your actual domain name). Click on the FTP Accounts icon. Click on the Create...

How to Manage DNS Records

This tutorial will show you how to Manage DNS Records for your domain name. WARNING: Do not alter your DNS records unless you absolutely know what you are doing. Entering in the wrong data can break your email service and/or web site. Please contact our support department to modify your DNS records for you, if you are not sure. Click on the Domains icon Click on your domain name in blue Click on Edit DNS zone records To add a new DNS record, click on the Add record butto...