Webmail Tutorials

How to send a password-protected, Encrypted Email

This tutorial will show you how to send a password-protected, encrypted email to a recipient outside of Email Pros using our Encryption Tool. This message encryption feature is designed to encrypt the message body of the email and attachments, delivering your message to the recipient through our Secure Webmail System. If you only need to send a file securely, we recommend using our Secure File Link feature instead to provide a better experience for the recipient 1. Compose a new message...

Sending files with Secure File Link

Our Secure File Link feature enables you to send files up to 2GB in size to anyone from our Secure Cloud. This tutorial will show you how to upload files to our Secure Cloud and how to send an encrypted link to the recipient to download the file securely. ------------------------- Click on the Secure Files Link Storage icon. ------------------------- Click Upload, select a file from your computer, click Open and it will upload the file to our Secure Cloud. ------------------------- Se...

Compatible Web Browsers

For the best user experience, please use a compatible Web Browser for our Webmail Application. You can run multiple web browsers on your computer at the same time, there is no need to replace your favorite web browser with the ones we recommend below. Current Web Browsers supported by Email Pros: Firefox (Windows, Mac, and Linux) - Free Download (http://www.mozilla.org/en-US/firefox/new) *100% Compatible and Fastest (recommended by Email Pros) Google Chrome (Windows, Mac, and Linux) - Fr...

Share Contacts, Calendar, Tasks, and Notes

This tutorial will show you how to share Contacts, Calendar, Tasks and Notes with other users within your organization. Any user can share their data with other users. In this example, we will share a user's contacts. From the user's webmail that needs to be shared, click on the Settings icon. From the middle pane, Expand the Sharing Menu. Select Shared Resources. On the right pane, Click the New button. In this example,you are going to share Contacts, so select My Contacts. Click th...

Adding multiple calendars

This tutorial will show you how to add multiple calendars to your your primary calendar. You can create as many calendars as you want. Go into Settings menu on the left ------------------------- In the middle pane, click Calendar Settings ------------------------- In the right pane: 1. Click the Calendars tab 2. Click the Add button ------------------------- You will see this pop-up window. 1. Enter a name for the calendar. In this example, we are naming it "Personal". 2. Cho...

Viewing multiple calendars

To add multiple calendars to your primary calendar, Click Here (http://support.emailpros.com/index.php?type=page&urlcode=532166&title=Adding-multiple-calendars) for a tutorial. By default, we will display all your calendars in an Overlay Calendar view, which will merge all your color coded calendars into one calendar. ------------------------- If you do not want to see a particular calendar, click the Calendars dropdown menu. ------------------------- Click the calendar you do not ...

Creating a disposable email address (alias)

This tutorial will show you how to create a temporary, disposable email address (alias). A temporary address is useful for when you need to receive an email one time only, and don't want to give out your real email address. Go into Email menu ------------------------- In the middle pane, from the Actions menu, click Disposable Address ------------------------- You will see this pop-up window. 1. You can choose a Destination Folder for the incoming message to be put in. 2. The defau...

Adding a logo to your email signature

This tutorial will show you how to add a logo to your email signature. If you need help creating a signature, step-by-step instructions are available here (http://support.emailpros.com/391629-Creating-Signatures). In order to add a logo to your email signature, you'll need the URL (web address) for the location where it's being stored on the internet. If your logo is on your website, or anywhere else on the internet that is publicly accessible, you can easily copy the URL for the image locati...

Creating Signatures

This tutorial will show you how to setupSignatures. Click on the Settings icon. In the middle pane, select Signatures In the right pane,click onthe Signatures tab. Click on New You will get a pop-up box. In the Name field, give your signature a name. You can create as many signatures as you want. When done, Click Save You will now see a list of signatures you have created. Next we are going to assign your account a default signature. In the middle pane, click on Signatures again to...

Create, delete, rename, and move folders

This tutorial will show you how to manage folders in our Webmail. To create a new folder: 1. Make sure you are in the Email Section 2. From the Actions Menu, Select New Folder 1. Select Root Folder from the Parent drop down. If you want to create a folder inside another folder, you can select a different Parent folder. 2. Give your folder a name Click Save You will now see the new folder in the main folder listing. To rename a folder: Right-click on the folder and select Rename Folder ...

Moving messages

This tutorial will show you how to move messages in our Webmail. To move a message to another folder: Simply click on the message and drag it to a folder. Make sure the selected folder is highlighted in gray and the message notification turns green. In this example, we dragged the message to the Test folder. You can also right-click on the message, select Actions, select Move Select the folder you want to move the message to. In our example, we want to move the message to the Test folder....

Sharing Email Folders

This tutorial will show you how to shareEmail Folderswith other users within your organization. Any user can share their email folder with other users. In this example, we will share a user's Inbox. From the user's webmail that needs to be shared, click on the Settings icon. From the middle pane, Expand the Sharing Menu. Select Shared Resources. On the right pane, Click the New button. In this example, you are going to share your Inbox, so select Folder, then select Inbox from the drop...

Creating an autoresponder

This tutorial will show you how to create an autoresponder. Cick the Settings icon. In the middle pane, click Auto-Responder In the right pane, Check the Enable auto-responder box. 1. Click the Message tab. 2. Enter a Subject. 3. Optional. You can enable active date range to automatically turn the autoresponder on or off. If not, it will autorespond indefinitely until you manually disable the autoresponder. 4. Enter a Message. Click Save All done!

Creating an External Group Distribution List

This tutorial will show you how to create an External Group Distribution List. Using groups is a convenient way to sent a mass email to multiple people at once. Click on the Contacts icon. From the middle pane, click on New You will get a pop-up box. Click on Master Categories Enter group names separated by a commas. You can create as many groups as you want. When done, click OK. Now go into each one of your contacts and assign that person to a group. Click on the Categories tab. Put a ...

Managing Trusted Senders List

Trusted Senders are never scanned for spam ensuring that their messages are never moved into the Junk folder. This tutorial will show you how to manageyour Trusted Senders List. Click on the Settings icon. In the middle pane, click on Trusted Senders In the right pane, click on New 1. You will get a pop-up box. 2. Enter domain names of companies. 3. Do not enter the domain name of a free email serviced such as yahoo, gmail, aol, etc. For those emails, you should enter their full email ...

Manage Auto-Complete List

This tutorial will show you how to manage your Auto-Complete List. By default, our webmail remembers all email addresses that you send to. When typing an email address into the To field, you will get a drop down option withmatching email addresses. This can be a huge time saver instead of typing out the entire email address. However, sometimes you may want to delete remembered email addresses, here is how: Go into Settings In the middle pane, expand the Advanced Settings menu by clicking on ...

Sending an email to everyone within your organization.

This tutorial will show you how to send an email to Everyone within your organization. Create a new message, click on the To icon. 1. You will get a pop-up box. 2. From the bottom left, select Global Address List from the drop down menu. 3. At the top left, put a checkmark into the top box to select all contacts, or you can individually select contacts by putting a checkmark into 4. the boxes to the left of their names. Click OK The To field is now populated with all the email addresses ...

Disable Spam Filtering

This tutorial will show you how to disable spam filtering. The primary reason for disabling spam filtering is to ensure that no emails go into the Junk E-mail folder. Click the Settings icon. From the middle pane, expand Filtering Click on Spam Filtering From the right pane, click the Options tab. Select Override spam settings for this account Click the Actions tab. Ensure that all drop down menus have No Action selected. Click Save

Changing your password

This tutorial will show you how to change your email account's password. This option isavailable to you only if your organization's policies permits password changes. Under Account Settings on the right pane, enter your password twice. Password Requirements: At least 8 characters, at least 1 uppercase, at least 1 lower case, at least 1 number, at least 1 special character (symbol), must not contain any part of your username, your real name, part of your domain name, or part of your company na...

Import email and folders from another hosting provider

This tutorial will show you how to import your email messagesand folders from another hosting provider. You should not use this tool unless you are an experienced IT person. We do not guarantee that this tool will work for all scenarios. You may need to perform a manual migration if this tool does not work. We do not recommend migrating from personal email addresses unless you plan to delete your personal email account. This tool is only used to importemail from other hosting providers (such as ...

Errors uploading files or folders

Please make sure that your files or folders do not contain the following incompatible characters: \ / : * ? “ < > |

Webmail / Email is Slow

Email Pros operates our servers in one of the best POPs (which means a point of presence) in Southern California. Not only is it located directly on the largest Sonet ring in Orange County, but the facility also has direct access to over 14 network providers. In terms of volume, the Sonet ring consists of nine independent OC-192 fiber loops. To translate, that is the equivalent of 90,000 Mbps or about 60,000 T1s. We are confident that the slow speed you are experiencing is not with us. We use ou...

I am not getting emails from specific people

All incoming emails are filtered for SPAM using state of the art anti-spam technologies. If an email has strong characteristics of spam, it will be moved into the Junk E-mail folder. We never delete messages. If the sender is blacklisted by a public blacklist, it will be blocked by our server. There are several ways to get blacklisted: virus infected or hacked PCs sending out spam, an email / web hosting company that allows spammers to send spam from their network, or a network / IP address that...

Wrong time on email messages

If the time displayed in email messages is incorrect and does not match your time zone, please set your time zone in Webmail by following the steps below. Go into Settings In the middle pane, select Account Settings In the right pane: 1. Select the correct time zone from the Time Zone drop down menu 2. Click Save

Disable auto-save as draft

By default, our Webmail will auto-save your message as a draft message every 2 minutes. You can adjust the timing or turn it off completely by following the steps below. Go into Settings In the middle pane, select Account Settings In the right pane: 1. Click the Compose tab 2. Select None, 1 minute, 2 minutes, 3 minutes, or 5 minutes 3. Click Save