Email Setup on iPad

This tutorial will show you how to setup your Email Pros email account on an iPad.

If you have ActiveSync enabled for your account, please use our ActiveSync Setup on iPad tutorial.

At the time of this writing, the latest iOS version is 11.0, please make sure your iPad is updated to the latest version of iOS to ensure the screenshots below match. We highly recommend setting up your email account when your iPad is connected to Wi-Fi. If you are on 3G/4G/LTE, make sure you have good reception while in one place and not moving around.

* Screenshots are for reference only, please read the instructions at each step and do not use the information in the screenshots.


First step is to figure out what your mail server address is. Open a web browser and type in (replace with your actual domain name).


You will automatically be redirected to the correct mail server. In this example, the mail server address is (yours may be different). Please write down your mail server address, you will need it to complete the steps below.


Touch Settings


Touch Accounts & Passwords
Touch Add Account


Touch Other


Touch Add Mail Account


1. Enter your name, this will be the displayed on all outgoing messages (what recipients see).
2. Enter your email address
3. Enter your password
4. Enter a description for this account on your iPad
Touch Next


1. Enter your mail server address
2. Enter your email address
3. Enter your mail server address
4. Enter your email address
5. Enter your password
Touch Next


It will take a few minutes to Verify, please be patient.


Notes should be left off, this feature is not supported.
Touch Save


Touch the Account you just created.


Under IMAP, touch your email address.


Touch Advanced


Touch Sent Mailbox


Touch Sent Items
Go Back


Touch Deleted Mailbox


Touch Deleted Items
Go Back


Under Deleted Messages, touch Remove


Touch Never
Go Back


Go Back


Touch Done


Touch Fetch New Data


Select a time interval to check for new messages, we recommend Every 15 Minutes
Go Back


Touch Mail
Organized by Thread
will group your email messages into Conversation mode. Some people like this, some people don't, you can turn it on or off here.
Set your outgoing Signature
All Done!

(The next steps are optional to set new mail sound and visual notifications)


Touch Mail
Touch Notifications


Turn ON all options
Select your new mail sound
Select Banner (Temporary or Persistent)
Go Back. All Done!