ActiveSync Setup on iPhone

This tutorial will show you how to setup ActiveSync on your iPhone.

You must be subscribed to ActiveSync from us, otherwise this tutorial will not work for your iPhone, please use the Email Setup on iPhone tutorial instead.

If you are on our Plan 3 and need us to enable ActiveSync for your account, please send your request to our support department before setting up your iPhone.

At the time of this writing, the latest iOS version is 11.0, please make sure your phone is updated to the latest version of iOS to ensure the screenshots below match. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE, make sure you have good reception while in one place and not moving around.

* Screenshots are for reference only, please read the instructions at each step and do not use the information in the screenshots.


Touch Settings


Touch Accounts & Passwords


Touch Add Account


Touch Exchange


1. Enter your email address
2. Enter a description for this account on your iPhone
Touch Next


Touch Sign In


Enter your password
Touch Next


At this prompt, touch Continue


Select all the options you want to Sync with our Webmail
Touch Save


Go Back


Touch Mail


Organized by Thread will group your email messages into Conversation mode. Some people like this, some people don't, you can turn it on or off here.
Set your outgoing Signature
Go Back. All Done!

(The next steps are optional to set new mail sound and visual notifications)


Touch Notifications


Touch Mail


Turn ON all options
Select your new mail sound
Select Banner (Temporary or Persistent)
Go Back. All Done!