Frequently Asked Questions

Do you have an affiliate or reseller program?

Due to HIPAA Compliance and customer confidentiality, we cannot offer our service as a white label solution to other service providers. We do have an affiliate program where you can earn a residual commission for referring customers to us. They will sign up with us directly and we will support them. You do not need to be involved in the process other than sending customers our way. Terms and Conditions 1. Send us an email to request our Affiliate Agreement and Application. You must sign the ag...

I've just signed up, now what?

First step, verification: After you submit your order, it will be manually reviewed by a staff member during normal business hours: Monday through Friday, 8am to 5pm PST. Wewill call you to verify your order so please make sure tolet your receptionist know that you will beexpecting a call from Email Pros.Once your order is approved, we will send you an email with further instructions on how to get started. Complimentary Setup: If you requested help with setting up your service, we will call and...

How to send a password-protected, Encrypted Email

This tutorial will show you how to send a password-protected, encrypted email to a recipient outside of Email Pros using our Encryption Tool. This message encryption feature is designed to encrypt the message body of the email and attachments, delivering your message to the recipient through our Secure Webmail System. If you only need to send a file securely, we recommend using our Secure File Link feature instead to provide a better experience for the recipient 1. Compose a new message...

What to expect with our Setup service

Our mission is to make your life easier by setting up everything so you can concentrate on making more money! The first hour is complimentary, each additional hour is billed at $95 per hour. Once your order is complete, we will call and schedule a convenient time to setup your service. We will do the following: 1. We will walk you through how to access our Administration Control Panel to setup email addresses. 2. We will show you how to access our Secure Webmail Interface. 3. We will show you ho...

What to expect with our Migration service

We provide Migration Services so that your move to our email service will be as seamless and painless as possible. The first hour is complimentary, each additional hour is billed at $95 per hour. What we need from you: If you are moving from a hosting company, we will need the control panel login information. If you own a domain name, we will the login information for your domain registrar. Once we obtain this information from you, we will schedule a convenient time to make the move without any ...

Can I use a BlackBerry with your email service?

Email Pros, Inc. does not operate Microsoft Exchange Server with BlackBerry Enterprise Server (BES) at our facility. Therefore a BlackBerry is unable to connect directly to our servers, instead the servers at Research In Motion Limited (RIM) act as IMAP/POP and SMTP proxies on behalf of the phone using BlackBerry Internet Service (BIS). This means all of your incoming and outgoing email go through RIM's servers in Canada before reaching our servers. In order for us to remain HIPAA Compliant, RIM...

What kind of service level or uptime can i expect with Email Pros?

We have a service level history of 99.9%. There are 8,760 hours in a year, so that translates to a maximum downtime of 8.76 hours per year. Downtime is usually caused by scheduled and unscheduled maintenance. Our facility has a fantastic track record ofvery minimaloutages in over 10 years and our servers have never had a hardware or software failure ever (knock on wood).

What are the penalties for not being HIPAA compliant?

The United States Department of Health and Human Services (HHS) may impose civil and criminal penalties for non-compliance. There are 4 tiers of civil penalties and we will break down what the email breach penalties are. Tier 1 If you had absolutely no idea that you needed HIPAA compliant email. This is very hard to prove but there are some folks out there that think sending PHI over a non-compliant email service is OK. HHS may give you a warning if you are lucky. Otherwise, you will be fined $...

How secure is Email Pros TLS 1.2 256-Bit AES Encryption?

When we tell you we use the highest encryption available, we mean it. You don't have to take our word for it. Here is how we stack up against some of the most visited web sites on the internet. The results of these tests were provided by Qualys SSL Labs (https://www.ssllabs.com/index.html). As you can clearly see, we have a score of 90, Grade A, which is higher than Bank of America, Chase, Wells Fargo, PayPal, Facebook, Amazon, Google, and The White House. ------------------------- -------...

POP vs. IMAP

Here is our explanation on the differences between POP and IMAP. POP (Post Office Protocol) was the original method to download and receive emails on one computer, and that's it... one computer. As people started to buy multiple computers, there was a need to be able to access the same email messages on 2 computers or more. To address this issue, POP3 (revision 3) was invented. It has a feature to "leave the message on the server" but the problem with this is the messages do not sync correctly b...