Apple iPhone and iPad

Email Setup on iPhone

This tutorial will show you how to setup your Email Pros email account on an iPhone. If you have ActiveSync enabled for your account, please use our ActiveSync Setup on iPhone (https://support.emailpros.com/506643-ActiveSync-Setup-on-iPhone) tutorial. At the time of this writing, the latest iOS version is 11.0, please make sure your phone is updated to the latest version of iOS to ensure the screenshots below match. We highly recommend setting up your email account when your phone is connected...

ActiveSync Setup on iPhone

This tutorial will show you how to setup ActiveSync on your iPhone. You must be subscribed to ActiveSync from us, otherwise this tutorial will not work for your iPhone, please use the Email Setup on iPhone (https://support.emailpros.com/533897-Email-Setup-on-iPhone) tutorial instead. If you are on our Plan 3 and need us to enable ActiveSync for your account, please send your request to our support department before setting up your iPhone. At the time of this writing, the latest iOS version is...

Email Setup on iPad

This tutorial will show you how to setup your Email Pros email account on an iPad. If you have ActiveSync enabled for your account, please use our ActiveSync Setup on iPad (https://support.emailpros.com/796669-ActiveSync-Setup-on-iPad) tutorial. At the time of this writing, the latest iOS version is 11.0, please make sure your iPad is updated to the latest version of iOS to ensure the screenshots below match. We highly recommend setting up your email account when your iPad is connected to Wi-F...

ActiveSync Setup on iPad

This tutorial will show you how to setup ActiveSync on your iPad. You must be subscribed to ActiveSync from us, otherwise this tutorial will not work for your iPad, please use the Email Setup on iPad (https://support.emailpros.com/523590-Email-Setup-on-iPad) tutorial instead. If you are on our Plan 3 and need us to enable ActiveSync for your account, please send your request to our support department before setting up your iPhone. At the time of this writing, the latest iOS version is 11.0, p...

My iPhone / iPad suddenly won't connect to your server

If your iPhone / iPad has been working but all of a sudden is unable to connect to our server, make sure you have a good wifi connection. You can check if your internet is active and isnot "down" by trying to go online with another device or computer nearby, or you can open up Safari on your device and try going to http://webmail.emailpros.comto see if it loads. If you are on 3G/4G, sometimes when you are moving around and changing cell towers, you may lose connection to our servers. Just move t...