ActiveSync Setup on Samsung Phones

This tutorial will show you how to setup your Email Pros ActiveSync Account on a Samsung Galaxy S Series and Note Series phone.

You must be subscribed to ActiveSync from us, otherwise this tutorial will not work for your phone, please use the Email Setup on Samsung Phones tutorial instead.

If you are on our Plan 3 and need us to enable ActiveSync for your account, please send your request to our support department before setting up your Samsung phone.

At the time of this writing, the latest Android OS version is 7.0 Nougat, please make sure your phone is updated to the latest version of Android OS to ensure the screenshots below match. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE, make sure you have good reception while in one place and not moving around.

* Screenshots are for reference only, please read the instructions at each step and do not use the information in the screenshots.


Go into Apps
Touch Email


Touch Corporate


1. Type your email address
2. Type your email password
Touch Sign In


At this prompt, touch Allow


At this prompt, touch OK


At this prompt, touch OK


1. Under the Period to sync Email drop-down, select how many days of email you want to sync, we recommend 1 month, but you can choose any setting.
2. Select all the options you want to Sync with our Webmail
Touch Next


Touch Activate


Enter a description for this account on your phone
Touch Done


Touch the Menu Icon


Touch the Settings icon


Touch your email account


Set your Signature
We recommend turning on Show images
We recommend turning on Auto download attachments
Download only via Wi-Fi
is optional if you don't want to use your Mobile Data Allowance to download attachments.
Go Back


Under View as
is the default. Conversation will group your email messages into a Conversation thread, some people like this, some people don't, you can choose either option here.
Go Back. All Done!

(The next steps are optional to set new mail sound notifications)


Touch Settings


Touch Sounds and vibration


Touch Notification sounds


Touch Email notifications


Touch your email account


Touch Notification sound and select your new mail sound
Vibrate when sound plays is optional
Go Back. All Done!